Criterion 31: #176688


A provider developed a mentoring/coaching program for physicians whose quality measures had not met organizational expectations. The provider and mentor developed a learning plan to improve performance over a six-month period. The physician met one-one-one with his/her mentor bi-weekly to work on agreed goals for performance improvement. Each month, the mentor/coach provided meaningful feedback and review of the quality measures and provided recommendations. The learner maintained a diary of their efforts and progress.