Criterion 29: #176681

Finding: 
Compliance
Published Date: 
March 30, 2017

The provider described how they planned a CME activity that was designed to improve patient communication scores for their organization. Results from a patient assessment of care experience the organization conducted internally, provided timely and specific feedback of the areas of focus for staff education. The subsequent training focused on learning which behaviors matter most to patients, developing improved clinical communication skills through role plays with peers and standardized patients, and coaching utilizing observation and feedback. 

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