Accreditation Council for CME Revises Complaints Process

ACCME increases transparency while maintaining accredited providers' confidentiality
Chicago, IL
August 12, 2010

The Accreditation Council for Continuing Medical Education (ACCME®) has revised the ACCME Process for Handling Complaints Regarding ACCME Accredited Providers. This is the process the ACCME uses to respond to complaints from the public and the continuing medical education (CME) community about ACCME accredited providers' compliance with accreditation requirements.

The revised process balances transparency with providers' confidentiality, following a model similar to the ACCME's accreditation review procedures. The revised process includes the following.

1. The ACCME will keep confidential the identity of providers that have an activity found in Noncompliance through the complaints process.

2. When the ACCME changes a providers' accreditation status as a result of the complaints process, the new status will be public information, but the ACCME will not disclose the reason for the change in status. Lists of accredited providers, including their accreditation status, are posted on the ACCME Web site.

3. The ACCME will make public blinded examples and summaries from the complaints process for the purpose of educating providers and other stakeholders. This public information will not identify providers.

The proposal for these revisions received widespread support from the CME community and other stakeholders during the call for comment, which was released in January. The call for comment and the responses are posted on the ACCME Web site.

"The ACCME's revised complaints process increases the accredited CME system’s transparency, while maintaining providers' confidentiality, thus serving the best interests of the continuing medical education community, physician learners and the public," said Murray Kopelow, MD, ACCME Chief Executive.


The Accreditation Council for Continuing Medical Education is a not-for-profit organization based in Chicago that is responsible for accrediting U.S. institutions that offer continuing medical education through a voluntary, self-regulatory system. The ACCME also has a system for recognizing state medical societies as accreditors for local organizations offering CME.

The ACCME's mission is to identify, develop and promote standards for quality continuing medical education that improves health care for patients and their communities. There are currently approximately 2,200 accredited CME providers in the United States, whose educational activities draw more than 17 million health care practitioner participants annually.

The ACCME's member organizations include the American Board of Medical Specialties, the American Hospital Association, the American Medical Association, the Association for Hospital Medical Education, the Association of American Medical Colleges, the Council of Medical Specialty Societies and the Federation of State Medical Boards of the U.S. Inc.

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