Accreditation Council for CME Publishes Complaints Process Web Page and Summaries

ACCME increases transparency of continuing medical education complaints process; offers educational resources for accredited providers
Chicago, IL
February 24, 2011

The Accreditation Council for Continuing Medical Education (ACCME®) has published a Complaints Process Web page, a compendium of blinded summaries from the complaints process, and an online complaints submission form.

The ACCME is publishing these materials as part of its ongoing effort to increase the ACCME accreditation system’s transparency and accountability. The ACCME Process for Handling Complaints Regarding ACCME Accredited Providers is the procedure that the ACCME uses to respond to complaints from the public and the CME community about ACCME-accredited providers' compliance with accreditation requirements.

In July 2010, the ACCME announced that it would make public blinded summaries from the complaints process for the purpose of educating providers and other stakeholders. The ACCME has begun by producing seven summaries intended to serve as educational tools to help accredited providers understand the ACCME’s expectations regarding compliance. The summaries follow the model of the ACCME Accreditation Findings Based on the 2006 Accreditation Criteria: A Compendium of Case Examples, which includes blinded descriptions of compliance and noncompliance for educational purposes. In keeping with the ACCME’s commitment to protect both parties’ confidentiality in the complaints process, the summaries do not identify the type of organization that is the subject of the complaint or the type of person or organization bringing the complaint.  

View a video commentary by ACCME Chief Executive, Murray Kopelow, MD, about the Complaints Process Web page and summaries.

The ACCME made several modifications to its complaints process in 2010. These refinements increase transparency and accountability, while maintaining the confidentiality for CME providers that is an integral part of the ACCME complaints process. For more information, see the following news releases.

Accreditation Council for CME Includes Providers' Responsibilities to Learners in Complaints Process

Accreditation Council for CME Revises Complaints Process  


The Accreditation Council for Continuing Medical Education is a not-for-profit organization based in Chicago that is responsible for accrediting U.S. institutions that offer continuing medical education through a voluntary, self-regulatory system. The ACCME also has a system for recognizing state medical societies as accreditors for local organizations offering CME.

The ACCME's mission is to identify, develop and promote standards for quality continuing medical education that improves health care for patients and their communities. There are currently approximately 2,200 accredited CME providers in the United States, whose educational activities draw more than 17 million health care practitioner participants annually.

The ACCME's member organizations include the American Board of Medical Specialties, the American Hospital Association, the American Medical Association, the Association for Hospital Medical Education, the Association of American Medical Colleges, the Council of Medical Specialty Societies and the Federation of State Medical Boards of the U.S. Inc.

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