Criterion 18: #49893


The provider uses a systematic way to identify factors outside its control that impact patient outcomes.  For example, when planning an activity in the area of contraception and the need for enhanced counseling abilities by physicians, the factor that was identified was direct-to-consumer advertising which affects women’s attitudes.  In addition, the provider has added questions on factors in its evaluation form, including “Which of the following do you perceive as being the primary barrier to achieving optimal patient outcomes?”  Responses to that question included side effects and economic factors that may limit patient access to treatment.