I use a follow-up survey as a measurement tool. Do I need to measure improvement in the majority of survey respondents or the majority of total learners to comply with Criterion 36?

Published Date: 
January 26, 2017
Last Revised: 
February 14, 2017

For Criterion 36, the majority of learners whose performance has improved would be calculated based on those learners who respond to the follow-up survey. The provider should ensure there are appropriate mechanisms in place to optimize the response rate. Note that providers can use follow-up surveys or a variety of methods to obtain this data.

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