In some instances (for example, if a complaint is anonymous, the activity is beyond the timeframe for review, the entity not an accredited provider, or the activity not accredited), the ACCME does not pursue complaints. In those cases, the complainants are notified. Following are examples of these instances with brief descriptions.
- The activity that was the subject of the complaint was not offered by an ACCME-accredited provider.
- Legal matters that were the subject of the complaint were not relevant to ACCME requirements and outside the ACCME’s purview.
- An anonymous activity attendee suggested that one individual did not disclose to learners and also questioned the proximity of exhibits to educational space. The ACCME does not pursue complaints received anonymously, in accordance with its complaints process. However, the ACCME shared the complainant’s concern with the provider for its information since the complaint appeared to have come from one of its learners.
- The organization had changed its name; however, its former name may have been used in an activity accreditation statement. The ACCME asked the provider to ensure correct use going forward.
- An entity was using the ACCME accreditation statement on its Web site although it is not accredited. The ACCME asked the organization to discontinue its use.
- The complainant questioned the provider’s management of commercial support; however, the activities in question occurred more than 12 months ago. According to the ACCME’s complaints process, accredited providers are accountable for any complaint received by the ACCME within 12 months from the date a live activity ended.
- A nonphysician was displeased about being denied participation in an activity. However, an ACCME-accredited provider is allowed to design its activities for whomever it determines its learners are.
- The complainant submitted concerns regarding an activity “accredited” by the American Academy of Continuing Medical Education (AACME), an accreditor unknown to the complainant. The ACCME suggested the complainant contact the organization that is responsible for the activity.
For More Information
ACCME Process for Handling Complaints Regarding ACCME Accredited Providers