Careers

Position Title: Manager, Partnership and Collaborations (Hybrid)

Our business development efforts are prioritized across a diverse set of industries and verticals, including accredited continuing medical education (CME) providers, U.S. government agencies, medical specialty certifying boards, state medical licensing boards, and learning management system (LMS) software vendors.

As the Manager, Partnership and Collaborations, you will play a crucial role in expanding our collaborations across all ACCME stakeholders. We are seeking a motivated and results-oriented individual who can leverage their industry knowledge, network, and business development skills to enable new collaborations and deepen existing collaborations across the CME ecosystem. In this role, you will collaborate closely with cross-functional teams, including data services, communications, customer success, operations, and executive leadership, to ensure the successful implementation and execution of initiatives to grow the breadth and depth of ACCME’s data collaboration efforts.

Candidates must be within commuting distance of ACCME’s Chicago office as staff are onsite at least two days a week.

Primary Responsibilities will include:

• Build and maintain strong relationships with ACCME stakeholders, including decision-makers, collaborators, and organizational partners.
• Engage with new prospects and existing client-collaborators through various channels, such as cold calling, webinars, email campaigns, social media, networking events, and conferences, to create meaningful connections, trust, and promote our data collaborations and shared mission.
• In coordination with the Vice President, Data Services and executive leadership team help develop and manage the collaboration pipeline, including developing prospect lists, utilizing a CRM and available technologies to identify contacts, plan communications, and follow-up.
• Provide weekly reports and updates on business development activities including challenges and opportunities, conversion rates, collaboration pipeline and forecasts for the management team.
• Conduct market research and stay up to date with industry trends, competitor analysis, and emerging opportunities.

Qualifications:

• Education: Bachelor’s degree from 4-year accredited degree program
• Minimum of 3-5 years of experience in business development.
• Excellent communication, interpersonal and presentation skills to establish rapport and credibility with external and internal stakeholders.
• Exceptional negotiation and persuasion abilities to achieve mutually beneficial outcomes.
• Ability to build relationships with senior-level professionals and work well in a goal-oriented environment.
• Effective problem solving, time management and organization skills.
• Display our values of integrity, collaboration, ownership, and dedication to external stakeholders and each other.

Position Title: Coordinator, ACCME Academy (Hybrid)

Primary Purpose: Support administrative functions for ACCME’s online learning platform, ACCME Academy.

Essential Functions/Responsibilities:

1. Course Development and Implementation

• Work collaboratively with Department of Education and Outreach (DEO) colleagues to support and maintain an ACCME Academy content pipeline, including calendaring, process oversight, and modeling wireframes for new ACCME Academy courses and curricula.
• Implement and verify the appropriate learner experience for different groups of users, including verifying appropriate course visibility and ensuring accuracy of messaging and notification for different audiences.
• Support project management for ACCME Academy by coordinating the development and implementation of project timelines, milestones, and tasks/deliverables (tracked in project management software) in collaboration with the Manager of ACCME Academy.

2. Manage Global Resources on ACCME Academy

• Monitor, add, update, and/or remove Global Resources in collaboration with ACCME staff

3. Learner Management and Support via Help Desk

• Monitor incoming help desk requests to the Department of Education and Outreach; respond directly to ACCME Academy-related requests, and assign/escalate to other staff, as required.
• Pull quarterly reports of FreshDesk analytics to determine trends in ACCME Academy inquiries.
• Add/update/archive ACCME Academy learners based on registrations, change requests, and audits with internal data systems.
• Serve as primary point-of-contact to assist department admins in managing their learners on ACCME Academy, providing subject matter expertise on ACCME Academy features and benefits.
• Develop and maintain a deep understanding of the LMS product and its features, as well as our learners and their needs.
• Collaborate with the Manager, ACCME Academy, Senior Multimedia Designer, and Communications team to develop ACCME Academy positioning and messaging that resonates with our target learners.

4. Implement e-commerce functionality for ACCME Academy

• Support implementation of e-commerce settings in each course, track pricing, conduct testing, monitor e-commerce reports for accurate transactions, and coordinate with Operations Department to ensure transactions are being received appropriately.
• Support learners with questions related to e-commerce issues.

5. Reporting

• Conduct data preparation and analysis of learner- and system-metrics reports for ACCME Academy.
• Work in collaboration with Manager, ACCME Academy to create and maintain dashboard reports for monitoring system performance on a regular basis.

6. Other Responsibilities

• Participate in regular team meetings for the continuous development and improvement of ACCME Academy.
• Lead technical training for new ACCME staff, as assigned.
• Participate as technical host for DEO-related webinars, as assigned.
• Participate as support staff for in-person educational meetings and workshops, as assigned.

Location: Chicago, Illinois. Candidates must be within commuting distance of ACCME’s Chicago office as staff are onsite at least two days a week.

Preferred Education: Bachelor’s (minimum) 

Type: Full Time – Experienced 

Reports To:  Vice President for Education and Outreach